Pharmacy Services of the Year 2025

The dental sector is experiencing a shift that goes beyond traditional chairside care. Rising patient expectations, along with regulatory complexities and operational challenges, are driving practices to adopt smarter management models. Dental Support Organizations (DSO) provide the structural and technological backbone practices need, from billing and HR to marketing and compliance.

Pharmacy services are also evolving digitally with integrated electronic prescriptions, predictive adherence tracking and automated dispensing solutions. These technologies enhance convenience and support more informed clinical decisions.

When DSOs and pharmacy services work in tandem, the impact is transformative. Dental practices can focus on delivering exceptional care while patients benefit from streamlined prescriptions, improved access to medications and safer treatment journeys. Together, these innovations are raising the standard of dental healthcare and demonstrating how operational support and clinical integration can create a superior patient experience.

This edition of Healthcare Business Review explores the innovative approaches and leadership insights shaping the future of healthcare delivery. Featured thought leaders include Rachelle Petika, VP, practice health and safety at ArchWell Health. She emphasizes that leaders drive a culture of safety by actively engaging, promoting reporting and continuously improving processes to prevent harm. Jose Feliciano, system VP, environmental services, patient transportation & linen distribution at Advocate Aurora Health, highlights that healthcare housekeeping staff face demanding work and significant stress. He adds that strong organizational support is crucial for ensuring safe and efficient patient care.

The edition also features MAC Rx, a leading long-term care pharmacy that provides nurse-led, personalized support, helping facilities streamline operations and deliver high-quality care to residents.

We hope this edition inspires you to discover fresh perspectives and translate these insights into meaningful improvements in patient care.